Fast Delivery

Warehouses in UK and Hong Kong

Excellent Prices

Important: Non-UK & Non-EU Customers will not Pay UK VAT, VAT will be automatically deducted at checkout.

Order before 4pm and Your item will be processed and shipment arranged on the same day.*
If Next Day delivery is chosen, if ordered before 4pm item will be sent out on the same day and arrive at your address the following day.*
Many Items available from Staraxe have a FREE Delivery option.
All items are dispatched from depots within UK.
All deliveries are Fully Tracked and Insured.
We use the most reliable and reputable couriers, such as DHL, FedEx, DPD, CityLink so that you will receive your item, fast and securely.

Staraxe deliver to over 80 international destinations! If you’ve got friends and family abroad, it’s quick and easy to send them a parcel from Staraxe, or you can order from one of our international sites. Order online, by phone or in a participating UK store

*Subject to Your payment being fully cleared

1.1 Delivery Times and Prices (All times quoted are Courier estimates.)

UK Mainland (Mon-Fri): Up-to Basket combined Weight of 0-2kg

Delivery Options Prices & Timescale
Next Working Day (Mon-Fri) Only £8.99 – 24 Hours
Within 3 Working Days (Mon-Fri) Only £6.99 – 48 Hours
Upto 5 Working Days (Mon-Fri) Only £3.50 – 2- 5 Working Days
Free Delivery (Mon-Fri) Free – 2-6 Working Days
Saturday Delivery £9.99

Combined Basket Weight of 2kg+

Delivery Options Prices & Timescale
Next Working Day (Mon-Fri) Only £12.99 – 24 Hours
Within 3 Working Days (Mon-Fri) Only £7.85 – 48 Hours
Upto 5 Working Days (Mon-Fri) Only £4.99 – 2- 5 Working Days
Free Delivery (Mon-Fri) Free – 2-6 Working Days
Saturday Delivery £15.99

Deliveries to NON- Mainland (Northern Ireland, Scottish Highlands and Offshore, Channel Islands and Isle of Man)

Delivery Options Prices & Timescale
Upto 5 Working Days (Mon-Fri) Only £9.99 – 2- 5 Working Days

Non-Mainland postcode areas are: BT, GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50. TR21-25, ZE, Isle Of Wight & all offshore islands.

Our delivery times are usually Monday to Friday 7am – 7pm (excluding Bank Holidays). Saturday deliveries are usually made between 7am – 12noon.

All timed deliveries are subject to product and area restrictions.

Up-to Basket combined Weight of 0-5kg

Delivery Options Prices & Timescale
Europe & Ireland Only £24.99- Express Delivery, Only £35 – 3-10 Standard Delivery
USA Only £29.99 – Express Delivery, Only £45 – 3-10 Standard Delivery
Canada Only £29.99 – Express Delivery, Only £35.00 – 3-10 Standard Delivery
Australia Only £23.00 – Express Delivery, Only £49.00 – 3-10 Standard Delivery
China Only £24.00 – Express Delivery, Only £40.00 – 3-10 Standard Delivery
Middle East Only £35.00- Express Delivery, Only £53.00 – 3-10 Standard Delivery
Rest of the World Only £47.00 Express Delivery Only £59 3-10 Standard Delivery

1.2 Delivery address Items are sent to the address given on the order form by You. Should the delivery address differ from the invoice address, You are to give both addresses on the order form and the parcel will then be shipped to the delivery address specifically indicated on the form.

1.3 You absence on the delivery day Depending on the circumstances and the courier’s policy, You may find a Note/Card of passage i.e., “left card” in Your mailbox. If the courier has left a note, then You will need to call the carrier in order to arrange a new delivery date. It also might occur that You do not find a note. In this case, You can contact Staraxe for assistance, however, it is Your responsibility to track the order(s) online, on the carrier’s website, in order to receive information on it as soon as possible. Tracking number would have already been provided to you via email.

1.4 Late delivery A parcel may not be delivered in the expected time allotment given by the carrier. If the delay extends too long, You can contact STARAXE in order to open an inquiry to establish the whereabouts of the parcel: the parcel may be lost, Courier may not have access to your property and item is in storage, or returned to Staraxe.

1.5 Loss of the parcel Should the parcel be expected as lost, STARAXE is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, You are also bound to the same time-frames: For UK Mainland shipment; In order for STARAXE to officially declare a parcel lost, You have twelve (12) business days to declare the loss of a parcel starting from the date You received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. International Shipment; In order for STARAXE to officially declare a parcel lost, the You have 24 (twenty four) business days, unless informed to You in advance, to declare the loss of a parcel starting from the date You received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. If the parcel was declared as lost within the above mentioned time, STARAXE will attend to filing a claim with the carrier. STARAXE may eventually ask You for additional documents to complete the composition of the file’s content. You will then need to send the information as soon as possible. The final response related to claims is given by the carrier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to You by standard procedure, or the parcel is declared as lost by the carrier and STARAXE will inform the You accordingly. In this case, and in accordance with Your wishes, STARAXE can make a second shipment of the order or proceed by fully refunding You for the total amount paid.

1.6 Reception of the parcel When the item(s) are delivered to You, You will be asked to sign for the goods as acknowledgment of receipt. You must check the parcel. If a parcel comes partly or totally damaged, Your reservations must be written on the delivery note in the presence of the carrier. Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by STARAXE. Should You want to preserve recourse against the courier, You must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt. Any unclaimed parcel that is returned to STARAXE can be sent back to You provided You repays the delivery fees.

1.7 Error on Invoice Should any mistakes appear on Your invoice, You must inform STARAXE immediately by e-mail, telephone, fax, live-chat or posted mail that the received items do not comply in nature, quality or quantity to what was ordered and invoiced. All claims of non-conformity must be submitted to Staraxe on the following working business day from the date of delivery. Any claim that which doesn’t satisfy the above mentioned conditions within the time allowed will not be taken into account and STARAXE will refuse any responsibility in such cases.

1.8 Strikes and “Force Majeure” Events Should carriers be on strike or should any “force majeure” event occur and slow down or stop the delivery of parcels, STARAXE will do its best to inform the You of the status of the shipment, and ensure the item(s) reach you.

1.9 Exportation control and local legislation You should check with Your local authorities about the entry conditions for the ordered items. It is Your responsibility to make the necessary declaration(s) and/or payment(s)(e.g. such as customs payments) to the appropriate authorities and or officials in Your respective country. You should inquire at local authorities on the legalities of importing or using the services and items ordered. You should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country. STARAXE cannot be held liable if You do not respect the legislation of the country in which the items will be introduced.

2.1 Processing time Orders placed through the Internet are processed Monday to Friday according to the principal of “first in, first out.” The processing time is subject to the payment method (You must take into account the lead-time required for bank transfers to arrive, cheques and postal orders to clear, Paypal funds to clear and deposited with Staraxe), stock availability, and internal company procedures. Processing times may therefore vary from a few minutes to several days.

2.2 Transporting time This depends on the carrier the You chooses. STARAXE informs You & Consumer that the announced delivery times and schedules are reported by carriers. These times are not guaranteed and are only made available as a point of information. Furthermore, such delivery times do not cover Saturdays, Sundays and bank holidays. They also depend on the accuracy of the delivery address provided by the You and his/her/their presence on the delivery day.

2.3 Delivery time In the event that the goods ordered are in stock, the delivery time is equivalent to the processing time plus transport time. Should the goods ordered not be in stock, processing and transportation time should be added to the time needed for the goods to arrive. Should the initial delivery time be exceeded, You will be informed of a new time as soon as STARAXE has been informed or You can inform Staraxe directly. Consequently item can be returned once received for a refund. If not received in an agreed time period option of a full refund or store credit will be made available.

3.1 Packaging and Logistics Items to be shipped are packaged in compliance with the standards which govern packaging practices. The procedures and methods used are subject to evolve with the explicit aim of optimizing packaging and You satisfaction through a qualitative follow-up.

3.2 Confirmation When You order through the STARAXE websites (Staraxe.com), providing the e-mail address is correct, Staraxe will endeavour to send a shipping e-mail notifying him or her of the shipment. If confirmation is not received You are advised to contact Staraxe for assistance and shipping confirmation.

3.3 Tracking You are able to track your parcel on the carrier’s website, thanks to a parcel tracking number which is issued to You upon item/product dispatch. The tracking number is made available to You on the confirmation email or order tracking page or by phone if contacted. NOTE: It is not possible to track shipments done through “Europe – Standard mail service”. You will not need to sign for reception either. The system of parcel tracking depends on the carrier and is under its responsibility. STARAXE holds no responsibility neither for mistakes found on the carrier’s websites, nor for the carrier’s website malfunctions, which could prevent the You from tracking his or her parcel.

3.4 Logistics STARAXE works with several different carriers. Staraxe will choose the most effective method of delivery and shipping. It should be noted however, that all carriers do not cover the same geographic areas. Hence, depending on the delivery location, available carriers may not be the same. Lastly, available couriers will vary according to the total amount and quantity of goods contained in parcels.